C-FLOW · H11 · Sound & Calls
Audio Cuts In and Out
Keep the connected device nearby and move away from crowded wireless environments while testing.
Check that the earbuds have charge.
Pause playback on any second connected device, which may otherwise take over the audio source.
If LDAC is enabled, temporarily switch to a standard Bluetooth audio setting to compare stability.
Turn Bluetooth off and back on, then reconnect.
If dropouts happen across several devices, contact support.