We Are Here to Help
Don't hesitate to reach out to us via email if you have any questions or concerns - we're always happy to help! Please note that if you don't receive a response from us, it's possible that our emails may have been filtered into your spam folder. Be sure to check there to ensure you don't miss any important updates from us.
Our Attitude
Originating from the pursuit of freedom
and love.
In an era where various products are
defined by functions and rules.
We believe that everyone has the right to
choose.
Persist in being 'yourself'.
By reimagining the design and interaction
of headphones.
We hope that everyone is respected and
given attention.
Encourage every LINKLIKE user to bravely
express themselves.
Starting from'me'.
Leave your mark in the world.
LINKLIKE
Freedom Starts Here.
FAQs
How Do I Return My Product?
1.Email support@linklikeaudio.com with your defect details and order #2.Get a return label from our support team (DO NOT ship the product back without speaking with a LINKLIKE representative)3.Follow the instructions that come with the label for shipping4.When the item arrives in our office, we will inspect the item and report back to you with our findings
Warranty Replacement
LINKLIKE will replace manufacture defects with a new pair if bought within the last 3 months, anything after 3 months is subject to a refurbished unit if a manufacturer defect is found.Possible Defects Covered Under LINKLIKE’s Warranty:
1.No or low sound playing in one or both earbuds
2.Loose or separated pieces on earbud housing
3.Malfunction of inline remote or microphone
4.Battery not holding chargeThe above warranty does not cover the following:
Minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose Any accessories supplied with the product Faults resulting from improper use, mishandling, accidents, theft, or extreme weather/temperatures Any modification of LINKLIKE products affected by you or a third party, unless LINKLIKE has given its prior written consent to the nature and extent of the modification faults of which the purchaser was already aware at the time of purchase (used or refurbished units)Purchases from “Gray markets” from other countries Counterfeit products not produced by LINKLIKE Purchases from unauthorized sellers. A list of authorized sellers can be found below; if you are unsure if the seller is authorized please contact support@linklikeaudio.com
Warranty Replacement Process
1.Email support@linklikeaudio.com and title the email WARRANTY REPLACEMENT & YOUR NAME and please include the following to help move the process along quicker: Your order# from the original purchase ( please include a picture of the receipt or screenshot so we may verify the purchase) o The name of the product you have and what issues you are having with it.
2.We will troubleshoot with you to help resolve the issue, but if determined there is no quick fix we will have you send in the product.
3.Once we verify the proof of purchase (Image of Receipt: Product purchased, date purchased, and place of purchase) you will receive an email with a prepaid shipping label. (DO NOT ship the product back without speaking with a LINKLIKE representative).
4.Follow the instructions that come with the label for shipping. (Only Ship back the headphones and keep all accessories and packaging).
5.When the item arrives in our office, we will inspect the returned item and contact you with the replacement status. Typical lead time for Warranty Replacement is 5 business days upon receiving the headphones in our office.